Terms & Conditions

Introduction

Welcome to Xinnzy ("we," "us," "our," or "Company"). These Terms and Conditions ("Terms") govern your use of our website at xinnzy.com (the "Website") and your purchase of products from us.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.

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1. General Terms

1.1 Eligibility

You must be at least 18 years old to use our Website and make purchases. If you are under 18, you may only use our Website with the involvement and consent of a parent or legal guardian.

1.2 Account Registration

To access certain features or make purchases, you may need to create an account. You agree to:

- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities that occur under your account

1.3 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

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2. Products and Orders

2.1 Product Information

We strive to display product information accurately, including descriptions, pricing, availability, and images. However:

- Colors may vary slightly due to monitor/device settings
- Product dimensions and specifications are approximate
- We reserve the right to correct errors or inaccuracies
- Product availability is subject to change without notice

2.2 Pricing

- All prices are in USD (United States Dollars)
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- Sale prices and promotions are valid for a limited time
- Prices do not include applicable taxes, duties, or customs fees (for international orders)

2.3 Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or decline any order for any reason, including:

- Product availability
- Pricing errors
- Suspected fraudulent activity
- Violation of these Terms

Order confirmation does NOT constitute acceptance. We will send a separate shipping confirmation when your order is accepted and shipped.

2.4 Order Cancellation

By You: You may cancel your order within 24 hours of placing it by contacting us at support@xinnzy.com. After 24 hours or once the order has shipped, cancellation is not possible.

By Us: We reserve the right to cancel orders if:

- Products are unavailable
- Pricing errors occurred
- Fraudulent activity is suspected
- Your payment cannot be processed

2.5 Product Availability

If a product becomes unavailable after you place an order, we will notify you and offer:

- A substitute product (if available)
- A full refund to your original payment method
- Store credit for future purchases

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3. Payment

3.1 Payment Methods

We accept the following payment methods:

- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- PayPal
- Apple Pay
- Google Pay
- Other payment methods as displayed at checkout

3.2 Payment Processing

- Payment is charged at the time you place your order
- All transactions are processed securely through third-party payment processors
- We do not store your full credit card information
- You authorize us to charge your payment method for the total amount of your order

3.3 Payment Verification

We may verify payment information before processing orders. This may delay order fulfillment by 1-2 business days. We may request additional information to verify:

- Identity verification
- Billing address confirmation
- Payment method ownership

3.4 Taxes and Duties

- US Orders: Sales tax will be calculated and added at checkout where applicable
- International Orders: You are responsible for all customs fees, duties, and taxes imposed by your country. These charges are NOT included in your order total and are your responsibility.

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4. Shipping and Delivery

4.1 Shipping

Please refer to our Shipping Policy for detailed information about:

- Processing times (1-5 business days)
- Delivery times (7-14 days US, 10-21 days international)
- Shipping carriers
- Tracking information
- International shipping

4.2 Delivery

- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by shipping carriers, customs, weather, or other factors beyond our control
- Risk of loss passes to you upon delivery to the carrier
- You must provide a valid shipping address; we are not responsible for packages sent to incorrect addresses

4.3 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or refusal of delivery:

- You will be charged original shipping costs
- You may request reshipment at your expense
- Or receive a refund minus shipping costs

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5. Returns, Exchanges, and Refunds

5.1 Return Policy

Please refer to our Return Policy for detailed information about:

- 30-day return window
- Return eligibility requirements
- Return process
- Refund processing times
- Exchange procedures

5.2 Defective Products

If you receive a defective or damaged product:

- Contact us within 7 days of delivery
- Provide photos of the defect/damage
- We will provide a prepaid return label
- Choose replacement or full refund (including original shipping)

5.3 Non-Returnable Items

The following items cannot be returned:

- Items marked "Final Sale"
- Worn, washed, or altered items
- Items without original tags
- Items damaged due to misuse

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6. Intellectual Property

6.1 Our Intellectual Property

All content on our Website, including but not limited to:

- Text, graphics, logos, images
- Product designs and descriptions
- Software and code
- Trademarks and brand names

...are owned by or licensed to Xinnzy and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. You may NOT:

- Copy, reproduce, or distribute Website content
- Modify or create derivative works
- Use content for commercial purposes
- Remove copyright or trademark notices
- Use automated tools (bots, scrapers) to access our Website

6.3 User Content

By submitting content to our Website (reviews, photos, comments), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for marketing and promotional purposes.

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7. Prohibited Activities

You agree NOT to:

✗ Use the Website for any illegal purpose
✗ Violate any applicable laws or regulations
✗ Infringe on intellectual property rights
✗ Transmit viruses, malware, or harmful code
✗ Attempt to gain unauthorized access to our systems
✗ Interfere with or disrupt the Website
✗ Impersonate another person or entity
✗ Collect user information without consent
✗ Use bots or automated tools
✗ Engage in fraudulent activity
✗ Resell products for commercial purposes without authorization
✗ Post offensive, harmful, or inappropriate content

Violation of these terms may result in account termination and legal action.

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8. Warranties and Disclaimers

8.1 Product Warranties

We warrant that products will be free from defects in materials and workmanship under normal use for 30 days from the date of delivery. This warranty does not cover:

- Normal wear and tear
- Damage from misuse or abuse
- Alterations or modifications
- Damage from improper care

8.2 Website Disclaimer

THE WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties, express or implied, including but not limited to:

- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy or completeness of information
- Uninterrupted or error-free operation

8.3 No Guarantee

We do not guarantee:

- Product availability
- Specific delivery times
- That the Website will be error-free
- That defects will be corrected

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9. Limitation of Liability

Our total liability to you for any claim arising from these Terms or your use of the Website shall not exceed the amount you paid for the product(s) giving rise to the claim, or $100, whichever is less.

This limitation applies to:

- Product defects or issues
- Delivery delays or failures
- Website errors or downtime
- Loss of data or information
- Unauthorized access to your account
- Any other claim related to our products or services

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so these limitations may not apply to you.

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10. Indemnification

You agree to indemnify, defend, and hold harmless Xinnzy, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

- Your use of the Website
- Your violation of these Terms
- Your violation of any rights of another party
- Your fraudulent or illegal activities

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11. Privacy

Your use of our Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

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12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Informal Resolution: Before filing any legal action, you agree to first contact us at legal@xinnzy.com to attempt to resolve the dispute informally.

Arbitration: Any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except as modified by these Terms.

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12.4 Jurisdiction

You agree to submit to the personal jurisdiction of the courts located in Graham, North Carolina for any actions not subject to arbitration.

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13. Termination

We may terminate or suspend your account and access to the Website immediately, without prior notice, for any reason, including:

- Violation of these Terms
- Fraudulent activity
- At our sole discretion

Upon termination:

- Your right to use the Website ceases immediately
- You remain liable for all outstanding obligations
- Provisions that should survive termination will remain in effect

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14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Xinnzy regarding your use of the Website and purchase of products.

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16. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@xinnzy.com
Support: support@xinnzy.com
Mail: Xinnzy, 807 East Harden Street, Graham, NC 27253

Response Time: We aim to respond within 5 business days.