Privacy Policy
Introduction
Welcome to Xinnzy ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xinnzy.com and make purchases from us.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
When you place an order or create an account, we collect:
Contact Information:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Payment Information:
- Credit/debit card details (processed securely through our payment processors)
- Billing information
Account Information:
- Username and password
- Order history
- Wishlist items
- Communication preferences
Communication Data:
- Customer service correspondence
- Product reviews
- Survey responses
- Marketing preferences
1.2 Information Automatically Collected
When you visit our website, we automatically collect:
Technical Data:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone and location
- Pages visited
- Time spent on pages
- Referring website
Cookies and Tracking:
- We use cookies, pixels, and similar technologies to enhance your experience
- Analytics data (via Google Analytics, Facebook Pixel, etc.)
- Shopping behavior and preferences
2. How We Use Your Information
We use your information to:
Order Processing:
✓ Process and fulfill your orders
✓ Send order confirmations and shipping updates
✓ Handle returns and exchanges
✓ Process payments securely
Customer Service:
✓ Respond to your inquiries
✓ Provide customer support
✓ Resolve disputes
✓ Send important updates about your account
Marketing (with your consent):
✓ Send promotional emails about new products, sales, and special offers
✓ Personalize your shopping experience
✓ Show targeted ads on social media
✓ Send cart abandonment reminders
Website Improvement:
✓ Analyze website usage and trends
✓ Improve our products and services
✓ Enhance user experience
✓ Prevent fraud and ensure security
Legal Compliance:
✓ Comply with legal obligations
✓ Enforce our terms and conditions
✓ Protect our rights and property
3. How We Share Your Information
We do NOT sell your personal information to third parties.
We may share your information with:
Service Providers:
- Payment processors (Stripe, PayPal, etc.) - to process transactions
- Shipping carriers (USPS, etc.) - to deliver your orders
- Email service providers (Mailchimp, Klaviyo, etc.) - to send marketing emails
- Cloud storage providers - to securely store data
- Analytics providers (Google Analytics) - to analyze website traffic
Legal Requirements:
We may disclose your information if required by law or to:
- Comply with legal process or government requests
- Enforce our terms and conditions
- Protect rights, property, or safety
- Prevent fraud or illegal activity
Business Transfers:
If we merge with or are acquired by another company, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience.
Types of Cookies We Use:
Essential Cookies (Required)
- Enable core website functionality
- Remember items in your cart
- Maintain your login session
Performance Cookies (Optional)
- Track website usage via Google Analytics
- Help us understand how visitors use our site
- Improve website performance
Marketing Cookies (Optional)
- Enable personalized advertising
- Track ad campaign effectiveness
- Remember your preferences
Managing Cookies:
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
How to opt out:
- Browser settings: Clear cookies or block them
- Google Analytics: https://tools.google.com/dlpage/gaoptout
- Facebook Pixel: Ad preferences in your Facebook settings
5. Your Privacy Rights
All Users:
✓ Access: Request a copy of your personal data
✓ Correction: Update inaccurate information
✓ Deletion: Request deletion of your data
✓ Opt-out: Unsubscribe from marketing emails
✓ Portability: Receive your data in a transferable format
EU Residents (GDPR Rights):
✓ Right to be forgotten
✓ Right to restrict processing
✓ Right to object to processing
✓ Right to data portability
✓ Right to withdraw consent
California Residents (CCPA Rights):
✓ Know what personal information is collected
✓ Know if personal information is sold or disclosed
✓ Opt-out of sale of personal information (we don't sell data)
✓ Access your personal information
✓ Request deletion of personal information
✓ Non-discrimination for exercising CCPA rights
To exercise your rights, email us at: privacy@xinnzy.com
6. Data Security
We implement appropriate security measures to protect your information:
✓ SSL Encryption: All data transmitted is encrypted
✓ Secure Payment Processing: We use PCI-DSS compliant processors
✓ Access Controls: Limited employee access to personal data
✓ Regular Security Audits: We monitor for vulnerabilities
✓ Data Backup: Regular backups to prevent data loss
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill orders and provide services
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes
- Enforce our agreements
After this period, we will securely delete or anonymize your data.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@xinnzy.com and we will delete it.
10. International Data Transfers
If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.
By using our website, you consent to the transfer of your information to the United States.
For EU residents, we ensure appropriate safeguards are in place for data transfers.
11. Email Marketing
How to Unsubscribe:
- Click "Unsubscribe" in any marketing email
- Email us at support@xinnzy.com
- Update preferences in your account settings
You will still receive transactional emails (order confirmations, shipping updates) even if you unsubscribe from marketing.
12. Do Not Track (DNT)
Our website does not currently respond to "Do Not Track" signals from browsers. You can manage tracking through cookie settings and opt-out tools mentioned above.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Material changes will be communicated via:
- Email notification
- Prominent notice on our website
Your continued use of our website after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Email: privacy@xinnzy.com
Support: support@xinnzy.com
Mail: Xinnzy, 807 East Harden Street, Graham, NC 27253
Response time: We aim to respond within 5 business days.
15. Your Consent
By using our website, you consent to:
- Collection and use of your information as described
- Use of cookies and tracking technologies
- Transfer of data to the United States (if applicable)
- Communication via email for orders and marketing (with opt-out option)