Returns and Exchanges

Returns Policy

‘Xinnzy’ wants to ensure that you are absolutely satisfied when you shop with us. Each order is uniquely inspected and packaged by hand to ensure accuracy and to maintain the highest standards of quality.

All in-stock orders will be shipped within 1-5 days after payment is verified.

Please pay attention to the size in the picture or description before making a purchase.

if you are confused about choosing a size you can contact us at

Returns are accepted within 10 days of receipt of your products.

Refund process takes 16 - 30 days.

All items need to be return back to our facility, before any exchange.

Return only exchange if product defects, we can't refunds money because product made to order.

If you are returning a product due to a defect, we will be happy to ship your replacement free of charge. We will process your exchange after receiving your returned shipment.

Returns Process:

All returns must be submitted using the procedure below to be accepted:

Send pictures along with video evidence that the product is defective during unboxing.

Please pay attention to the size in the description before buying, because we will not accept returns if the wrong size occurs.

if there is no size in the description, you can contact us via live chat or at

We can't accept returns if you don't do an unboxing video.

Returns can be made a maximum of 10 days after the item is received.

Returns will be processed when we receive the item you sent.
shipping costs are borne by the customer and shipping goods back can take 14 - 30 days

Our Business Hours is Monday through Friday, 10am to 5pm.

Email for support at