Returns

Our 30-Day Satisfaction Guarantee

We want you to love your Xinnzy gear.
If you're not 100% satisfied, we've got you covered with our hassle-free return policy.

Return Window

30 days from delivery date to initiate a return or exchange.

What Can Be Returned?

✅ Eligible for Return/Exchange:
- Unworn items with original tags attached
- Items in original packaging
- Defective or damaged products
- Wrong item received
❌ Not Eligible: 
- Items worn, washed, or altered
- Items without tags or packaging
- Items damaged due to misuse
- Final sale items (clearly marked on product page)

Return Options

Option 1: Exchange

Swap your item for a different size, color, or product of equal value. 
Shipping: Free exchange shipping on defective/wrong items. Customer pays return shipping for size/color exchanges.

Option 2: Refund

Get your money back if the item doesn't work for you. 
Refund method: Original payment method
Processing time: 5-10 business days after we receive your return

How to Return

Step 1: Contact Us
Email support@xinnzy.com with:
- Order number
- Item(s) you want to return
- Reason for return (optional but helpful!)

Step 2: Get Your Return Label
We'll email you a prepaid return label (for defective/wrong items) or return instructions.

Step 3: Ship It Back
Pack your item securely and ship it back within 30 days.

Step 4: Get Your Refund/Exchange
Once we receive and inspect your return (usually 2-3 business days), we'll process your refund or send your exchange.

Defective or Wrong Item?

We'll make it right—fast.

If you received a damaged, defective, or wrong item:
1. Email us photos at support@xinnzy.com within 7 days of delivery
2. We'll send a prepaid return label immediately
3. Choose a replacement or full refund—your call
4. No return shipping cost for you

Return Shipping Costs

Tip: Keep your return tracking number until your refund is processed.

International Returns

International customers can return items within 30 days.
However, return shipping costs are the customer's responsibility and we recommend using a tracked shipping method.
Note: Original shipping costs are non-refundable for international returns (unless item is defective/wrong).

Refund Timeline

After we receive your return:
- Inspection: 2-3 business days
- Refund processing: 5-10 business days
- Bank/card processing: 3-5 business days (depends on your bank)

Total time: Usually 7-14 business days to see refund in your account.

FAQs

Q: Do I need the original packaging?
A: Yes, please return items in their original packaging with tags attached.
Q: Can I return sale items?
A: Yes, unless marked "Final Sale" on the product page.
Q: What if I lost my receipt/order number?
A: No problem! Email us at support@xinnzy.com with the email you used to order and we'll look it up.
Q: Can I exchange for a different product? 
A: Yes! Just note the item you'd like instead when you contact us.
Q: What if my return gets lost in the mail?
A: Always use tracked shipping and keep your tracking number. If issues arise, contact us immediately.

Contact Us

Questions about returns?

📧 support@xinnzy.com  
⏰ Monday-Friday, 10am-5pm EST  
📱 Response within 24 hours

We're here to help make returns easy!

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Bottom line: If you're not happy, we're not happy. We'll work with you to make it right. 💯