Shipping

Processing Time

All orders are processed within **1-5 business days** (Monday-Friday, excluding holidays). You'll receive a confirmation email once your order has been shipped with tracking information.

Shipping Times

United States (USPS)

- Standard Shipping: 7-14 business days
- FREE on all orders

International (Canada, UK, Europe, Australia)

- Standard Shipping: 10-21 business days 
- FREE worldwide

Delivery times may vary during peak seasons or due to carrier delays outside our control.

Tracking Your Order

When will I get my tracking number?

You'll receive tracking information via email within 1-5 business days after placing your order, once it ships from our warehouse.

How to track my package: 

1. Check your email for tracking number
2. Visit our Track My Order
3. Enter your tracking number

Pro tip: Keep an eye on your tracking—carriers sometimes require signatures or have specific delivery windows.

Multiple Items?

If you ordered multiple products, they may ship separately and arrive on different days. Each item will have its own tracking number.

Shipping FAQs

Q: Do you ship internationally?
A: Yes! We offer free worldwide shipping.
Q: Do I have to pay customs/duties?
A: International customers may be responsible for customs fees, duties, or taxes imposed by their country.
These fees are not included in your order total and are the buyer's responsibility.
Q: Can I change my shipping address after ordering?
A: Contact us immediately at support@xinnzy.com.
We can update your address if the order hasn't shipped yet.
Q: My tracking hasn't updated in days. What should I do?
A: Tracking can take 24-48 hours to update initially.
If there's no movement after 5 business days, please contact us.
Q: What if my package is lost or damaged?
A: We've got you covered! Contact us at support@xinnzy.com and we'll resolve it immediately.

Need Help?

Didn't receive your order within the expected timeframe?  
Tracking number not working?
Have questions?

📧 Email: support@xinnzy.com  
⏰ Response time: Within 24 hours

We're here to help!